Zemaitis Guitar Company (ZGC) guarantees, to the initial retail purchaser, that the product will be free from defects in workmanship and materials for a period of three (3) years from the date of purchase as noted on the original receipt and/or invoice. Product must have been purchased AS NEW from an authorized dealer, or directly from ZGC. Please retain your proof of purchase, as it is MANDATORY for registration, returns, exchanges or warranty repairs. WARRANTY COVERAGE MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN YOUR WARRANTY REGISTRATION WITHIN FIFTEEN (15) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE. Any instrument which has not been registered directly with ZGC within FIFTEEN (15) days of purchase, or whose warranty information has been altered or includes false or incomplete information, will NOT be subject to ZGC return policies or warranty coverage.
This warranty does not cover damage caused by accident, misuse, abuse, neglect, unauthorized or improperly performed repairs, alterations, and/or wear and tear occasioned by use of the product, any subjective issues such as "tone" or “feel”, any instrument on which the serial number has been removed or altered, and does not include any expense for inconvenience or loss of use while the product is being repaired or replaced. ZGC expressly disclaims any liability for consequential damage arising from the sale, use, or inability to use the product. Any warranty implied by law, including any warranty of merchantability or fitness, is expressly limited to the three (3) year warranty term. The foregoing statements of warranty are exclusive and in lieu of all other remedies.
For warranty repair, please contact a ZGC representative for a return authorization number (RA#). The RA# must be clearly labeled on the outside of the returned package or it will be refused. No repair will be processed without prior written notice. All shipping and insurance, including any perceived "collector" value, are the sole responsibility of the original purchaser. If the item is deemed to have a manufacturer defect (at the sole discretion of ZGC), the defective product will be repaired or replaced with a new or like-new replacement item (that does not exceed the original purchase price) at no cost to the original purchaser including return shipping. This warranty applies to the United States and Canada. Only ZGC may perform warranty service, and any service performed by unauthorized persons will void this warranty. ZGC shall not be held liable for any and all defects or damage caused by services performed by unauthorized persons. The terms of warranty in other countries are defined by the ZGC retailer(s) in that country and may differ from the above terms, conditions and lengths.